RETURN POLICY
At Swampshine Outdoors, we want you to be happy with your gear. If you need to make a return, please review our policy below.
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please fill out the contact form on our website’s Contact page or email us at swampshineoutdoors@gmail.com. Once your return has been approved, we’ll provide a return shipping label along with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
DAMAGES & ISSUES
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. You can fill out the contact form on our website’s Contact Us page or email us at swampshineoutdoors@gmail.com so we can evaluate the issue and work to make it right.
EXCEPTIONS & NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards. If you have questions about whether a specific item is eligible for a return, please fill out the contact form on our website’s Contact page or email us at swampshineoutdoors@gmail.com.
EXCHANGES
The quickest way to get the item you want is to return your original item following our return policy. Once your return is accepted, you can place a separate order for the new item.
REFUNDS
Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
QUESTIONS ABOUT RETURNS?
If you have any questions about our return policy, please fill out the contact form on our website’s Contact page or email us at swampshineoutdoors@gmail.com. We’re happy to help!